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We purchased this manufactured home in 2021. One of the selling points was that it had a new roof and was under warranty. The roof was installed in 2018 by Dabella. This last winter we noticed snow melting under the shingles and not shedding water properly in the valleys. We had a different roofing company come out and look at the roof and they found that the flashing in the valley was not installed correctly. Also, they noted that we had a lot of soft spots on the roof. We paid them to explore the soft spot problem. They pulled up a 4 x 4 area at the top of the roof. They found mold on the sheathing and no venting at the ridge. At that time, they put a new sheet in and re-shingled the area and told us to contact the company that installed the roof because it was installed improperly. At that time, I called the realtor that the seller used and found that Dabella was the installer back in 2018. I tried contacting them and had no luck getting any response from them for over 30 days. But then I finally got the manager here in Central Oregon to reply, but we just went back and forth. He finally agreed to come out to look at the problem and took photos. Then I was informed that Dabella does not guarantee or won’t be liable for any problems that have to do with venting issues, even though they modified the original venting system and installed a new one. For 3 months, we tried to work with the local DeBella office and call center. Their recommended path was to have them install a new roof with new sheathing costing over $70k. We decided to have another company come in and do the replacements so we could document the problems. Why would we pay a company to fix their errors? I took a week off work to take photos and videos of the uninstall of the roof. Here is what was found when the roof was removed. The vents in the roof from the factory were removed and capped with metal pieces. The ridge sheathing was not cut back at all to allow the roof to vent out the ridge vents that were installed by Dabella. This completely blocked all air flow. It caused mold to grow on the sheathing/trusses and go into the house. It caused all the sheathing to be replaced due to dry rot and mold. All the insulation had to be replaced due to mold. We had to have a mold company come in and clean up the trusses of the house. We will have over $80k into this with all the time that I have to take off work and the invoices that we have been receiving. This has turned into a major health concern in the home. Along with allergies, we have 2 people with autoimmune diseases (Multiple Sclerosis) in our family that have been living and breathing these toxins. Even after showing the proof of the venting and mold issues, DeBella continued to say it was not their problem. So, my question to the board is why are they allowed to do business in Oregon? The roof installed by them was not to code and installed incorrectly, which directly led to all the issues today. This is not the first complaint that I have seen with this company and I am not the first person that they have told to F off and its not their problem.
Photos 1 – 6 was from the exploratory work and was sent to Dabella and warrantee department already before they gave us their answer. We have a lot more photos and videos from the job. We are working on getting them in one place because a couple of us was measuring and taking photos. Stay Away from them. Check out their reviews on several sites and you will see the pattern. More information and photos coming soon.

This is a conversation I was having with Dabella on facebook and this just shows what type of company they are. I keep showing them what was installed wrong and the evidence of it and still they say they are not responsible.

DaBella (Denver, CO)

Thank you for sharing your experience and providing such detailed information. We understand the severity of the issues you’ve faced, both with the roof and the impact it’s had on your home and health. It’s clear how frustrating this situation has been, especially considering the time, effort, and financial investment required to address the problems caused by the original installation.

We are actively working internally with our upper-level management team and the local office to resolve this matter as quickly as possible. Management will be reaching out to the customer directly to discuss your concerns and determine a final solution. We appreciate the opportunity to address this issue and will continue to work toward a resolution.

Carl

DaBella As what we all thought it is February 15 and no phone call. People are figuring out how you work.

4w
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Edited

DaBella (Denver, CO)

Thank you for taking the time to share your experience, and I want to express how deeply sorry we are for the frustration and stress this situation has caused you and your family. We understand how important it is to have a safe and functional home, and it’s clear that this has been a significant hardship for you.

After thoroughly researching your account and the situation, we understand that you purchased a home in 2021 with a roof installed by DaBella in 2018. Unfortunately, the previous homeowner appears to have allowed the roof issues to worsen over time. When the warranty claim was submitted to GAF, they determined that the issue was related to ventilation, not materials, and denied the claim. Additionally, the warranty had expired after 2 years and was under the previous homeowner’s name, which limits our ability to intervene. The BBB complaint was also closed and removed based on these findings, as well as other reviews and documentation related to this case.

We understand that this is not the outcome you were hoping for, and we truly regret that we are unable to provide further assistance under these circumstances. The only option we can offer at this time is to replace your roof under a new contract, should you choose to work with us again.

We know this response may not alleviate the challenges you’ve faced, but we want to assure you that we take all feedback seriously and are committed to improving our processes to better serve our customers in the future. If there’s anything else we can do to support you, please don’t hesitate to reach out.

Thank you for bringing this to our attention, and we wish you and your family the best as you move forward

Carl

Thank you so much for the reply. Yes most of your facts are correct. The roof was installed by DaBella in 2018. When the roof was installed by your company you removed the roof vents that was installed by the manufacture. You installed a ridge vent without cutting back the ridge for the roof to actually vent. The roof started to rot from the inside out due to no ventilation. This problem will not show for a long wile. Everyone knows that you can’t vent a mobile home by the ridge unless you cut both sides of the ridge to allow venting. This was not done by Dabella and I did show your reign manager when they came out. We all know that your a big company and it will cost money to go after you. This is a problem caused by your installers and you should own up to it. As fair as the BBB yes your correct they closed the clamed. This is not due to what your calming. It was due to my name was not on the original contract and I was not the person that paid the contract. They did how ever call me and let me know how to file it next time. I’m working on that now and should be filed next week. This is the same thing that we are working with the Oregon Contracting Board. They just requested more videos from when the roof was replaced a few weeks back. As for GAF they closed the clime because they only warrantee problems with the material and not the installation. That is why it was kicked back to Dabella. Thank you for allowing me to share more facts. Also Attached is a google earth photos that shows the roof when you installed it and before you installed it. The red circles show the original roof vents. Yes can’t show the other side because of the tree but it shows the true facts no slander here.

1w
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Edited

DaBella (Denver, CO)

Carl Nokell We understand your concerns and acknowledge the seriousness of the situation. However, due to the sensitive nature of the matter, we are unable to disclose any information via our public platforms. We are more than happy to continue this conversation in the appropriate medium. Please reach out to us directly at 855-355-3552, prompt 1, and our team will assist you further. Thank you for your understanding.

Carl

DaBella Thank you for the information on the phone number to your call center. Already talked to them and they don’t know nothing and no help. This all just shows everyone what type of company you are.